Privacy Policy

NM Psychology respects your privacy and is committed to protecting personal and health information.

Information We Collect

We may collect information required to respond to enquiries, arrange appointments and provide psychological services.

This may include:

  • Contact details
  • Date of birth
  • Referral information
  • Medical, psychological and developmental history
  • Funding information
  • Assessment reports and supporting documents
  • Appointment and payment information
  • Clinical notes and assessment results

Why We Collect Information

Information may be used to:

  • Respond to enquiries
  • Assess service suitability
  • Provide therapy or assessments
  • Manage appointments
  • Prepare reports
  • Communicate with authorised professionals
  • Process payments and funding claims
  • Meet legal and professional obligations

Confidentiality

Information discussed during appointments is confidential.

Information may be shared when:

  • You provide consent
  • There is a serious risk of harm
  • Disclosure is required or authorised by law

 

The limits of confidentiality will be discussed during the intake process.

Collaborative Care

With consent, NM Psychology may communicate with relevant professionals or support people, including GPs, schools, allied health professionals, support coordinators and funding bodies.

Only information relevant to the purpose of the communication will be shared where possible.

Storage and Security

NM Psychology takes reasonable steps to store personal and health information securely and protect it from unauthorised access, loss or disclosure.

Website Forms and Email

Information submitted through website forms or email will be used to respond to enquiries, referrals and appointment requests.

Website forms and email should not be used for emergencies or urgent mental health concerns.

Accessing or Correcting Information

You may request access to personal information held about you or ask for incorrect information to be updated.

Identity or authority may need to be confirmed before information is released.

Privacy Concerns

For privacy questions, access requests or complaints, contact:

NM Psychology
Phone: [Insert phone number]
Email: [Insert email address]

Policy Updates

This policy may be updated when the practice’s services, systems or legal obligations change.