Complaints and Feedback

NM Psychology welcomes compliments, suggestions, concerns and complaints.

Feedback helps us improve our services and continue providing respectful, safe and professional psychological care.

You can provide feedback by:

Feedback may be submitted anonymously, although this may limit our ability to investigate or respond.

Phone: [Insert phone number]
Email: [Insert email address]

Please include:

Only include information relevant to the matter.

NM Psychology will:

Raising a complaint will not affect your access to respectful care.

Feedback and complaints will be handled confidentially and in accordance with the NM Psychology Privacy Policy.

Information may be shared where necessary to investigate the matter or where required by law.

You may contact an independent complaints body at any time.

The Commissioner handles complaints about health services and health information in Victoria.

Phone: 1300 582 113

Concerns about the conduct, health or performance of a registered psychologist may be submitted to Ahpra through its online concern form.

You do not need permission from NM Psychology to contact either organisation.

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